For foreigners, there are often problems during the customs process due to the omission of personal information.
**** 7customs is not a customs clearance company, so cannot handle your request. ****
You need to contact the customs clearance company to modify your personal information.
How to find the contact information for a customs clearance company.
1. Write your invoice in the top input box and click search.
2. You can see the contact number middle of page.
- Almost customs clearance companies has only contact number.
- If you hard to speak korean, Ask for help from the people around you who can speak Korean.
- It can be difficult to get through on the phone as many customs clearance companies do not have customer service centers. Keep trying.
3. If customs clearance company is 에이씨티앤코아(Act&Core)
You can contact using KakaoTalk.
* Aliexpress - If you do not want problems during the customs process, follow the procedure below.
Go to My account -> Shipping Address
Set personal information like that
Recipient’s name, Recipient’s phone number, Recipient’s passport code or foreign registration number.
*** The Important things is the all information must be same with Recipient’s information