Hello, if you bought a used iPhone from Taobao, you can get it if it's genuine, but we know that there's a lot of used parts, and a lot of them are thrown away. It's probably going to take a long time to get through Customs Inspection, but we don't know what's going on internally, so I think it's a good idea to confirm with the customs office where the goods are being processed, and the contact is in the middle of the Customs clearanceLookup page.